Deferred work follow up messages
- The busywork
- Declined brakes and tires get forgotten until they fail.
- How AI helps
- Customers who said "not today" get a follow up about that work later on.
AI ideas for auto repair shops
Deferred work follow up messages
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Digital inspections with photos
Digital inspections with photos
- The busywork
- Explaining what the tech found takes a lot of the service writer's day.
- How AI helps
- Inspection photos and notes go to the customer to approve, and AI can draft the plain language explanation. The writer looks it over first.
Symptom intake by text
Symptom intake by text
- The busywork
- At drop off, customers say "it makes a noise" and not much else.
- How AI helps
- AI texts follow up questions about the noise, when it happens and any warning lights, then adds the answers to the repair order for the tech.
Recall checks on incoming vehicles
Recall checks on incoming vehicles
- The busywork
- A car comes in with an open recall nobody caught.
- How AI helps
- AI checks each VIN against the federal recall lookup and flags open recalls. The service writer tells the customer.
Parts ordering from estimates
Parts ordering from estimates
- The busywork
- Looking up parts across suppliers for every job.
- How AI helps
- The writer compares parts and orders them right from the estimate.
Mileage based service reminders
Mileage based service reminders
- The busywork
- Every car needs service at a different mileage.
- How AI helps
- AI estimates the next service from mileage history and drafts a reminder. You decide what gets sent.
TSB/diagnostic research summaries
TSB/diagnostic research summaries
- The busywork
- A tricky code sends the tech digging through sources for an hour.
- How AI helps
- AI summarizes the shop's licensed repair info for that code and vehicle. The tech verifies before turning a wrench.
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Inspection to tech inspection templates
Inspection to tech inspection templates
- The busywork
- Two techs inspect the same car and check different things.
- How AI helps
- Shared inspection templates set what each tech checks and photographs.
Morning list of stalled jobs
Morning list of stalled jobs
- The busywork
- Cars sit in bays waiting on an okay or a part, and finished ones wait on a pickup call.
- How AI helps
- AI reads the work order notes each morning and lists what's holding up each job. It drafts the calls and texts, and staff approve them before anything goes out.
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